Mailsort Online will process your data in accordance with the Royal Mail guidelines for the type of service chosen. In cases where the format of the uploaded data file doesn't match our recommendation or doesn't contain column names, our processor will automatically try to find the postcode data in the available columns as best it can.
Mailsort Online cannot accept responsibility for the content or accuracy of the uploaded data nor for the resulting processed files. We cannot either be held liable for any direct or indirect financial or other loss resulting from the use of the processed data files. This applies to both our online and desktop systems.
The entire process works without any human intervention and we do therefore not perform any visual checks that each individual processing job has worked correctly. It is therefore vital that before using the processed data, users should satisfy themselves that the data, reports and cost calculations are in order. The user must also ensure that all conditions imposed by the Royal Mail or other parties are met.
The outputs from our Mailsort processors have been checked by the Royal Mail and found to comply with their sorting standards, for which we have received their accreditation and inclusion in their "Mailsort Suppliers List". DPS matching does not form part of the Royal Mail accreditation tests and this service is therefore provided on a best endeavours basis. The accuracy of DPS matching depends heavily on the quality and makeup of the presented data and cannot therefore be guaranteed.
We endeavour to keep the website and processors working at all times, but we cannot guarantee that this is always the case. Data files are placed in a queuing system and processed in the order they are uploaded. Processing time depends largely on their size, and queuing time depends on the number of files waiting in the queue and their individual size. Normally the processing takes place within a few minutes, but for the reasons above we can not make any guarantees about processing times, nor for the availablity of the service.
Any account agreements or other payment arrangements, do not alter any of the above clauses.